Your satisfaction is our top priority. We take pride in being able to offer high quality herbs at affordable prices and we take great care in crafting and packaging our products to ensure they reach you in perfect condition. However, we understand that sometimes things may not go as planned, and we are here to help!

How do I return my item(s)?
 

You can return unwanted products within 30 days of receipt for a full refund. All items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality.

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The following items are non-returnable, unless in their original packaging and unused:

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• Books

• Condoms

• Lubricants

• Massage oils

• Lingerie/underwear, where the hygiene patch has been removed

• Cosmetics or edibles where the security seal has been broken.

How long does it take to process the return?
 

We aim to refund you as quickly as possible, but it may take up to 10 working days from receipt of the return at our UK Head Office for the refund to reach your account.

Do you refund the delivery charge?
 

Yes, in some cases, such as the item is found to be faulty, damaged or not as described and is returned to us within 30 days. Contact us for more information.

I've lost my delivery note.
 

If you’ve lost your delivery note please Contact us

How do I return a faulty product?
 

Please Contact us if you wish to return a faulty or damaged product.

I still need help
 

Please contact our Customer Services team, who will be happy to help with any queries you may have.